The program
- Program name: Simply Neat Cleaners customer care texts.
- Sender: Simply Neat Cleaners (simplyneatcleaners.com), a home-cleaning company serving Westchester, Putnam and Dutchess counties in New York and Fairfield and New Haven counties in Connecticut.
- What you receive: quote follow-ups, appointment scheduling, appointment confirmations, reminders and service updates about a cleaning you asked about or booked.
- What you do not receive: marketing or promotional texts. This program covers your own quote and service only.
- Help: reply HELP to any text, or email info@simplyneatcleaners.com.
How you opt in
You join the program in one of two ways:
- By checking the optional SMS consent box on our quote form before you send it. The box is not checked for you, and you can send the form without checking it.
- By asking us to text you, for example in your quote request or in an email to us.
The consent box on our quote form reads, word for word:
“Yes, text me about my quote and appointments. By checking this box, I agree to receive text messages from Simply Neat Cleaners at the number above about my quote, scheduling and service. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. Consent is not a condition of purchase. See our SMS terms and privacy policy.”
We keep a record of when you gave consent and the wording you agreed to. By opting in, you confirm that you are the account holder for the mobile number you gave us, or that you have the account holder’s permission to use it.
Message frequency and cost
Message frequency varies. How many texts you get depends on your quote and on how many cleanings you book. We do not charge you for the texts, but message and data rates may apply from your wireless carrier, depending on your plan.
How to stop texts
Reply STOP to any text from us to cancel. You will receive one text confirming that you have unsubscribed, and after that no more texts from us unless you opt in again. You can also email info@simplyneatcleaners.com and ask us to stop texting you.
If you change your mobile number or give it up, please reply STOP from that phone or email us first, so our texts do not reach the next owner of the number.
To start receiving texts again later, check the SMS box on a new quote request or email us.
How to get help
Reply HELP to any text from us for help, or email us at info@simplyneatcleaners.com. We reply by text or email.
Consent is not a condition of purchase
You do not have to agree to texts to get a quote or book a cleaning. If you leave the SMS box unchecked, we will not text you, and we will reply another way, such as by email.
Carriers and delivery
The program is supported on major US wireless carriers. Carriers are not liable for delayed or undelivered messages. Texts can also arrive late when your phone is off, out of signal range or roaming.
Your privacy
We use your mobile number to send the texts described here and to keep a record of your consent and any opt-out. Our privacy policy explains what information we collect, how we use it and your choices.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.
Changes to these terms
We may update these terms. When we do, we will post the new version on this page and change the effective date at the top. We will ask for your consent again before texting you about anything outside the topics listed on this page.
Contact
Simply Neat Cleaners, simplyneatcleaners.com. Email info@simplyneatcleaners.com, or reply HELP to any of our texts.
Common questions about our texts
Do I have to agree to texts to get a quote?
No. The SMS box on our quote form is optional and is not checked for you. You can send the form without it and still get a quote and book a cleaning, because consent to texts is not a condition of purchase. If you do not opt in, we will not text you. We will reply by email instead, so include your email address in the form.
What happens when I reply STOP?
We send one text confirming that you are unsubscribed, and then we stop texting that number. Replying STOP ends the texts only. If you still want to hear from us about your quote or appointment, email us at info@simplyneatcleaners.com and tell us how you would like to be reached.
Why did I get a text from Simply Neat Cleaners?
We text only people who checked the SMS consent box on our quote form or asked us to text them. If you did not ask for our texts, or someone entered your number by mistake, reply STOP and you will not get another text from us. You can also email info@simplyneatcleaners.com so we can correct our records.